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I spent five days paying a visit to different companies in Singapore: Pearson Education, CNBC, Tiger, the W Hotel and ASAS. As the tour was in mid-June, the weather in Singapore was very unpredictable, but the rains could not dampen my spirit.

My first destination was Pearson Education, located at The Metropolis Tower in central Singapore. I was introduced to the business and culture of Pearson Education. Before the visit, I assumed Pearson Education had only been producing textbooks, but I learned it also engages in many other businesses in the educational industry. It provides assessment services, such as the Pearson Test of English, which is similar to the IELTS and TOEFL.

Pearson Education also promotes the use of educational technology. The e-learning system MyLab and Revel are used across universities, while the latest Pearson project of an e-library integrates up-to-date publishing technology with abundant educational resources to encourage students to access references at a very low price. The project reduces financial constraints on learning.

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In Pearson’s Office.

After that, I visited the CNBC studio which, to my surprise, was only as small as a classroom. The communication manager of CNBC explained that production now separates the control center from the studio. Various digital communication methods enable the team to make the best use of the space and facilities of the studio.

Impressed with CNBC’s up-to-the-minute news coverage, I asked: How does CNBC get the latest business news in the market?.

First, it works closely with industry sources, such as banks, to get first-hand information. Second, it cooperates with other media agencies across Asia. To get immediate stock market news, CNBC operates in the heart of the financial district, particularly at the stock exchange.

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In CNBC Studio.

The most exciting part of the trip to Singapore for me would have to be the visit to the W Hotel, one of the most luxurious hotels in the world. The HR manager of the W Hotel spoke about the hotel’s people-oriented culture.

A little girl once lost her teddy bear during her stay at the W Hotel so she felt sad. The hotel staff did not want their guest to remember only the sad experience of her stay. When they finally found the teddy bear, they made it a point to take photos of the teddy bear visiting different places and enjoying its vacation. The story touched me a lot – it is about genuine customer service. I believe that being people-oriented is an effective way to retain customers.

Although the journey to Singapore was rather short, it was the most fruitful journey in my university life. I love learning through traveling. As the quote goes: “The world is a book. Those who do not travel read only one page.” The tour helped me explore the world and enrich my knowledge, which I could never fully have done with just a textbook.

About the author – Luo Yanwen

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Lou Yanwen is a Hinrich Global Trade scholar pursuing a Bachelor of Business Administration at the Hong Kong Baptist University.