Leaders of Global Trade: Spenser Au
“A career in trade allows you to have an impact on people’s daily lives all around the globe,” said Spenser Au, former CEO of Global Sources.
Spenser has found immense fulfillment in pursuing a lifelong career in trade: “Trade affects everything: It’s business, but also interaction and exchange between people. It’s exposure to a little of a lot of things and gives a wider perspective about business and the world.”
Enriching people, companies and economies
Having been in the trade sector for more than 40 years, Spenser notes how work in the industry allowed him to be a part of many success stories of small businesses making it big.
“During the early part of my work – selling print advertising to link manufacturers in Asia with buyers worldwide – I kept seeing successes which made me feel really good. Really small companies I worked with grew from a single-person proprietorship to become a sizable corporation. This really made me realize that my career is not just about me – and that kept me going with my job.
Spenser recalled how Acer, one of the world’s top computer brands, started as an SME in the 1980s and grew to a billion-dollar company in the late 1990s. It started advertising in Asian Sources [now Global Sources] magazines with one-half page black and white advertisement – and grew to a leading global brand employing nearly 10,000 people directly.
“My work contributed to helping companies create millions of jobs across Asia by linking manufacturers with new buyers around the globe. The skilled jobs created and economic growth is a significant contribution to help lives through trade.
“I thought I have to keep doing my work well to help them grow and succeed. It’s not only work, but knowing that you can help make people successful that is so rewarding.”
Spenser worked his way up in Global Sources, a leading business-to-business company that connects buyers worldwide with suppliers across Asia and China through online and offline channels. While Spenser was CEO, the company’s annual revenue was over $150 million, generated by offering buyers and suppliers value through online marketplaces under www.globalsources.com, trade shows, magazines and apps.
The Hong Kong-based firm is at the forefront of facilitating global trade. During Spenser’s tenure, the company served thousands of export manufacturers and traders, and more than 1.4 million international buyers, including 95 of the world’s top 100 retailers. It had more than 2,000 employees and 60 offices worldwide.
Interest in travel and trade from an early age
Spenser has always been interested in trade. Growing up with parents involved in running a wholesale consumer goods business in Hong Kong, he knew early on that he will be following in their footsteps somehow. His interest in travel though, further opened his eyes to the world.
“I am really interested in business, but it was my early exposure to trade that really prompted me. My family would import consumer products from China and sell in Hong Kong, so I have a little understanding already of the trade business and I thought this will give me a chance to grow faster and expose me to a variety of things that I can learn from. At the end of the day, I thought I may become a businessman.
“My first job, however, was with a tour agency. I joined that because I want to see more of the world for myself. I had a chance to travel and to get exposure to cultures and business practices beyond Hong Kong. As I start learning about the other countries, I got to see how the world works, which furthered my interest in global trade,” he said.
“I suggest young people should travel as much as they can. They will realize that there’s a whole world out there,” added Spenser. “It makes you dream bigger.”
His interest in trade saw him shift his career to work as an account executive for Asian Sources Electronics magazine in 1978. Dedication to work, persistence and being a good listener helped propel Spenser’s career growth. He became regional sales manager in 1988, associate publisher in 1991, publisher in 1992 and president of Asian Sales in 1999. He was CEO from 2011 until his retirement in 2016. His career mapped perfectly well to his interest in trade, business and travel.
“I am very dedicated to assignments and do them wholeheartedly. I’m really focused when I decide to do something. One of my mottos was that if I cannot sign a contract with a supplier at that time, I should learn one thing from them which will help me to expand my knowledge,” Spenser said.
His attitude of being a “solution provider” also helped him advance very early on in his career.
“I really focus energy to make things right and achieve the best result. When I fail, I always examine the reason why it didn’t work out to understand what went wrong so I can learn from it and hopefully I don’t commit the same mistake again.
“Don’t stop with just the problem. You have to find a solution or possible solutions. To some extent, I spend quite a lot of time to plan ahead what I want to achieve. I set my goals and my moves are focused on the process to get the result,” Spenser said.
Mentorship is important to help people grow
For Spenser, mentors also play a very important role in developing the next generation of leaders in any field.
“It’s important to have a mentor to give advice, to share ideas and sometimes, just to listen to the mentee’s frustrations. A mentor is just like that. They are there to listen, share experiences and give another perspective to an idea. I had very valuable mentors in my senior years while taking my Business Management degree at Hong Kong Baptist University.
“To the younger generation, especially when they start a new job or a new business, they need to listen to experienced people and to learn from their journeys. One does not necessarily have to take their advice, but at least understanding their views will give one a different perspective.”
In Global Sources, he would help his colleagues enhance their performance by delegating tasks and letting them develop their own solutions to problems.
“Normally, I won’t give a solution right away even if I already have in mind what would work. I usually ask my colleagues to share their thoughts and ideas on how to solve the problem, because that’s the way I know they will grow and develop,” he said.
“I listen, I look for ideas, suggestions. I want my co-workers to develop so that they can also solve problems and provide solutions by themselves. They like it as they have a sense of achievement. The organization will get better work if you involve people in the decision making” Spenser said. “Otherwise, if you just keep telling them what to do, they start relying too much on others and they won’t grow.”
The value of patience and learning from failure for success
“Success is not a walk in the park,” Spenser said. “There will be many roadblocks, but what makes good leaders are people who don’t give up easily.
“Failure is an essential part of success. Not every single idea is successful, in many cases, one out of 100 becomes successful. People can give up very quickly on this, but you can learn from failure: you’ll learn what you did wrong so you won’t commit the same mistakes again.
“Don’t be afraid of failure because even the most successful people surely encountered some sort of failure. I made a lot of mistakes in my career as well, but I learned from all of them. We come across a lot of struggles but we adjust and then we keep trying again, don’t give up too easily.”
Spenser’s vast experience in trade having worked with team members, suppliers and buyers across the world for four decades has taught him to be positive and patient too.
“You really need patience to be successful in life. It won’t come tomorrow, it won’t come right away. Don’t give up. It’s very easy to give up when something doesn’t work, but if you really believe in your idea, then stay with it. Even if it doesn’t work the first time or the second time, try another approach, if you have a strong belief in an idea, don’t give up!”
Spenser is now retired from Global Sources and is a board member of the Hinrich Foundation.Read more inspirational stories hereDownload flyer